Terms and Conditions

Last Updated: March 20, 2026

Welcome to Thikaro. These Terms and Conditions govern your access to and use of the Thikaro website, mobile application, and services. By using Thikaro, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our platform.

1. Definitions

In these Terms:

• “Thikaro”, “we”, “our”, or “us” refers to the Thikaro platform and its operators.
• “User” means any person who accesses or uses Thikaro to book or inquire about services.
• “Service Provider” means an independent professional, technician, vendor, or partner offering services through Thikaro.
• “Services” means the home and local services listed on the Thikaro platform.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use Thikaro. By using the platform, you represent that you meet these eligibility requirements.

3. Platform Services

Thikaro acts as a technology platform that enables users to discover, schedule, and pay for services provided by third-party service providers. Thikaro may facilitate communication, booking, and payment, but unless specifically stated otherwise, Thikaro does not directly provide the underlying services.

4. User Responsibilities

• Provide accurate and complete information while booking a service.
• Ensure safe and reasonable access to the service location.
• Behave respectfully with service providers and support staff.
• Make payment for booked services as per the applicable charges.
• Do not misuse, copy, disrupt, or attempt to harm the platform.

5. Service Provider Responsibilities

Service providers are responsible for performing the booked services with reasonable skill and professionalism. They are also responsible for complying with applicable local laws, licenses, and regulations related to their services.

6. Booking and Confirmation

All bookings placed through Thikaro are subject to acceptance and availability. Thikaro reserves the right to cancel, reschedule, or reject a booking if a service provider is unavailable, if the request is outside our service area, or for any operational or safety reason.

7. Pricing and Payments

• Prices displayed on the platform may include service charges, visiting charges, convenience fees, or other applicable charges.
• Final pricing may vary depending on actual work required, spare parts used, service duration, or additional requests made by the user.
• Payments may be collected online, offline, or through other approved payment methods.
• Users agree to pay all applicable charges associated with their booking.

8. Cancellations and Refunds

Cancellation and refund eligibility may vary depending on the type of service, timing of cancellation, and work already performed. Thikaro may apply cancellation charges in certain situations, including but not limited to last-minute cancellations or false bookings. Approved refunds, if any, will be processed within a reasonable period.

9. Warranty and Service Quality

Certain services may include a limited service warranty, if specifically mentioned on the platform. Such warranty, if offered, applies only to the service portion and not necessarily to third-party products, materials, or spare parts unless explicitly stated. Warranty claims may be subject to inspection and verification.

10. Limitation of Liability

To the maximum extent permitted by law, Thikaro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption arising out of or related to your use of the platform or services.

Thikaro’s total liability, if any, shall not exceed the amount actually paid by the user for the specific service giving rise to the claim.

11. No Guarantee

While we strive to ensure quality and reliability, Thikaro does not guarantee uninterrupted platform availability, error-free operation, or that every service provider will always meet a user’s expectations. Service outcomes may vary based on actual conditions, user requirements, and third-party factors.

12. Prohibited Activities

• Using the platform for any unlawful, fraudulent, or abusive purpose.
• Providing false information or fake bookings.
• Attempting to reverse engineer, hack, or interfere with the platform.
• Harassing, threatening, or harming service providers or Thikaro staff.
• Using Thikaro’s brand, content, or materials without permission.

13. Intellectual Property

All content on Thikaro, including logos, text, graphics, icons, images, design, software, and trademarks, is owned by or licensed to Thikaro and is protected by applicable intellectual property laws. You may not reproduce, distribute, or exploit any content without prior written permission.

14. Privacy

Your use of Thikaro is also governed by our Privacy Policy. By using the platform, you consent to the collection, use, and processing of your information in accordance with our Privacy Policy.

15. Suspension and Termination

Thikaro reserves the right to suspend, restrict, or terminate access to the platform for any user or service provider who violates these Terms, engages in misconduct, or creates legal, operational, or reputational risk for Thikaro.

16. Third-Party Links and Services

Thikaro may contain links to third-party websites, tools, or services. We are not responsible for the content, policies, or practices of such third parties. Accessing third-party services is at your own risk.

17. Changes to Terms

Thikaro may modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised “Last Updated” date. Continued use of the platform after such changes constitutes your acceptance of the updated Terms.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the relevant operational jurisdiction of Thikaro.

19. Contact Us

If you have any questions regarding these Terms and Conditions, you may contact Thikaro through the official support channels provided on our platform.

By using Thikaro, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.