Privacy Policy

Last Updated: March 20, 2026

Welcome to Thikaro. Your privacy is important to us. This Privacy Policy explains how Thikaro collects, uses, stores, shares, and protects your information when you use our website, mobile application, and related services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, address, profile details, and other information you provide while registering or booking a service.
• Service Information: Details related to your bookings, service requests, location of service, preferences, and communication with service providers.
• Payment Information: Payment method details, transaction information, billing details, and related payment records. Sensitive payment data may be processed by third-party payment gateways.
• Device and Usage Information: IP address, browser type, device type, operating system, app version, pages viewed, time spent, and other diagnostic or analytics data.
• Location Information: Approximate or precise location data, if you allow location access for better service availability and booking experience.

2. How We Use Your Information

We use your information for purposes including:

• Creating and managing your account.
• Processing bookings and connecting you with service providers.
• Providing customer support and resolving complaints.
• Improving our platform, services, features, and user experience.
• Sending service updates, booking confirmations, reminders, offers, and important notifications.
• Ensuring security, fraud prevention, and legal compliance.

3. How We Share Your Information

We may share your information in the following cases:

• With Service Providers: To enable them to fulfill your booking and contact you regarding the service.
• With Payment Partners: To process transactions securely.
• With Technology and Support Vendors: Who help us operate our platform, analytics, communication, hosting, and support systems.
• For Legal Reasons: If required by law, legal process, government authority, or to protect our rights, users, or business.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets.

4. Cookies and Tracking Technologies

We may use cookies, pixels, SDKs, and similar tracking technologies to enhance your experience, understand usage behavior, remember preferences, and improve our services. You may disable cookies through your browser settings, but some features may not function properly.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of data and applicable legal requirements.

6. Data Security

We use reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, loss, misuse, disclosure, or alteration. However, no system can be completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Access, update, or correct your personal information.
• Request deletion of your account or certain personal data.
• Opt out of promotional communications.
• Withdraw location or device permissions through your device settings.

You may contact us through official support channels for any privacy-related requests.

8. Third-Party Services

Thikaro may contain links to or integrate with third-party services such as payment gateways, analytics providers, maps, or communication tools. We are not responsible for the privacy practices of these third parties, and their use of your data is governed by their own policies.

9. Children's Privacy

Thikaro is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we may take steps to delete it.

10. International Data Processing

Your information may be processed and stored on servers located in different jurisdictions depending on our service providers and infrastructure. By using Thikaro, you consent to such transfer, storage, and processing as permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the platform after updates means you accept the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Thikaro through the official support channels available on our platform.

By using Thikaro, you acknowledge that you have read and understood this Privacy Policy.