Help & Support

Last Updated: March 20, 2026

Welcome to Thikaro Help & Support. We are here to assist you with bookings, payments, cancellations, service issues, account-related problems, and any other support you may need while using Thikaro.

If you are facing any issue with a service booking, payment, refund, or technician visit, please contact our support team through the official support channels available on the Thikaro platform.

1. How We Can Help

You can contact Thikaro support for help with:

Booking a service
Rescheduling or cancelling a booking
Payment-related issues
Refund or cancellation requests
Service quality concerns
Technician or provider arrival delays
App or account access problems
General questions about available services

2. Booking Support

If you need assistance before or after placing a booking, our support team can guide you with service availability, booking confirmation, assigned provider details, visit timing, and other service-related queries.

3. Payments and Refunds

For payment failures, duplicate charges, pending payment status, or refund-related concerns, please reach out to our support team with relevant booking and transaction details. Refunds, if applicable, are reviewed and processed as per our platform policies.

4. Service Issues

If you are not satisfied with a service, if a technician did not arrive, or if there is any issue related to the work completed, you should report it through Thikaro support as soon as possible. Our team will review the issue and take appropriate action based on the case details.

5. Account and Technical Support

If you are unable to log in, facing OTP issues, app errors, profile issues, or any technical difficulty while using Thikaro, our support team can help troubleshoot and resolve the issue.

6. Response Time

We aim to respond to user queries and complaints within a reasonable time. Actual response and resolution times may vary depending on the issue type, service category, and volume of support requests.

7. User Responsibility While Raising Support Requests

Provide accurate booking details and contact information.
Clearly describe the issue faced.
Share relevant screenshots, payment references, or service details where required.
Maintain respectful communication with support staff and service providers.

8. Contact Support

Thikaro Support Team

For any help or assistance, please contact us through the official support options available in the Thikaro app or website.

You may also add your official email, phone number, or WhatsApp support details here.

9. Updates to Help & Support Information

Thikaro may update this Help & Support page from time to time to reflect changes in our services, support process, or operational policies. Updated information will be posted on this page with a revised “Last Updated” date.

Thank you for using Thikaro. We are committed to providing a smooth and reliable support experience.