Refund Policy

Last Updated: March 20, 2026

At Thikaro, we aim to provide a reliable and fair service experience. This Refund Policy explains when refunds may be issued for bookings made through the Thikaro platform.

1. Eligible Cases for Refund

A refund may be considered in situations such as:

• Payment was deducted but the booking was not confirmed.
• The service provider did not arrive and the service was not delivered.
• You were charged more than once for the same booking.
• The booking was cancelled by Thikaro or the assigned service provider.
• A verified service issue occurred and refund approval was granted after review.

2. Non-Refundable Cases

Refunds may not be issued in situations such as:

• The service was completed successfully.
• The user cancels after the service provider has reached the location.
• The issue is reported long after service completion without valid supporting details.
• The dissatisfaction is due to reasons outside the agreed service scope.
• Charges related to spare parts, materials, or third-party products once used or delivered.

3. Cancellation Charges

In some cases, cancellation charges may apply, especially if a booking is cancelled after confirmation, after the service provider has been assigned, or after the provider has started travel to the service location.

4. Refund Review Process

All refund requests are subject to review. Thikaro may ask for booking details, screenshots, payment proof, photos, or a description of the issue before making a decision.

Refund approval depends on internal verification, provider feedback, service records, and policy applicability.

5. Refund Processing Time

If a refund is approved, it will be processed within a reasonable period. The time taken for the amount to reflect may depend on your payment method, bank, or payment gateway.

6. Mode of Refund

Approved refunds are generally issued to the original payment method used during booking. In some cases, refunds may be provided as wallet balance, credit, or any other mode decided by Thikaro.

7. How to Request a Refund

To request a refund, please contact Thikaro support through the official support channels available on our app or website and provide:

• Your booking ID
• Registered mobile number or email
• Payment reference details
• Reason for the refund request
• Any relevant screenshots or supporting proof

8. Final Decision

Thikaro reserves the right to approve, reject, or partially approve any refund request based on the facts of the case and applicable platform policy.

9. Contact Support

10. Policy Updates

Thikaro may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

By using Thikaro, you agree to this Refund Policy along with our Terms & Conditions and Privacy Policy.